Druid AI agents have powered more than 1.2 billion automated conversations across 15+ countries
LONDON, UNITED KINGDOM, November 12, 2026 /EINPresswire.com/ — Druid AI today announced it has won the 2026 Microsoft Agents Partner of the Year Award. In Microsoft’s words, the Agents award celebrates partners that “move beyond prompt-based copilots to production-grade, autonomous agents that reason, plan, and take action across enterprise systems to execute business processes end to end.” In other words: agents that run the workflow, not just answer questions about it.
Most enterprises are still stuck between AI pilots and production. Druid AI builds agents that work as digital workers: they reason, plan, and act across a company’s systems, and hand over to people with full context when a case needs human judgment.
The winning nomination centers on Regina Maria (https://hubs.ly/Q04F1BdG0), one of Central and Eastern Europe’s largest private healthcare networks. Six Druid AI agents, built on Microsoft Azure and Microsoft Dynamics 365 and in production since 2018, now handle about 1 million conversations a month for its patients and employees.
They resolve 77% of patient interactions end to end and pass the rest to a team of 17 advisors with the full conversation in front of them. Patient data stays in Regina Maria’s own Microsoft environment, with GDPR consent built into every conversation. The same blueprint now powers Druid AI’s work in healthcare, banking, insurance, and higher education, including Optegra’s UK eye hospitals and Banca Transilvania in Romania.
Druid AI was also named 2026 Microsoft Romania Partner of the Year for the same work. Both awards build on an earlier milestone: in 2025, Microsoft recognized Druid AI (https://hubs.ly/Q04F3rdX0) as the Certified Software Provider for Healthcare AI in Central and Eastern Europe, the Middle East and Africa.
Cosmin Panaete, Business Process Director, Regina Maria said, “In healthcare, AI can only deliver real value when it operates reliably, at scale, and in full compliance with the standards and regulations that govern our industry.
Since 2018, Druid has been a trusted partner in our digital transformation journey, with a consistent focus on delivering tangible business outcomes rather than just promising potential. Together, we have evolved from a single AI assistant to a network of six AI agents, helping our teams save valuable time, streamline workflows, and focus more on what matters most: our patients. This is what a successful technology partnership looks like: turning innovation into measurable impact.”
“This award recognized AI agents that deliver real value to businesses – year after year,” said Joe Kim, President and CEO of Druid AI. “Our customers want their technologies to grow revenue, reduce cots and save time. When agents are developed, orchestrated, governed and measured from design – they can achieve amazing results. This is true for general practitioners, hospital networks, banks, insurance or a retailer.
“Regina Maria was one of our very first enterprise customers. We started in 2018 with a single virtual assistant, and today six Druid AI agents work every day for patients and for the people who care for them,” said Andreea Pleșea, Co-founder and COO of Druid AI. “We believe AI should make people’s lives better, not replace them. We are very proud that technology built in Romania is being recognized by Microsoft on a global stage.”
“This recognition reflects years of building with Microsoft. It also reflects something we’ve always believed: enterprises need AI agents that are proven in production, not promising in a demo. Together with Microsoft, we’ve put agents to work inside some of the most demanding organizations, in regulated industries and across complex systems, and those results are what this award recognizes. Being named Romania Partner of the Year as well makes it personal for a company with deep roots here. I want to thank the Microsoft partner team who opened doors. With Druid AI now transactable on Microsoft Marketplace, the partnership is ready for its next stage, and we intend to grow it from here.” Irina Dochitu, Vice President of Global Partners and Alliances at Druid AI.
“Congratulations to the winners and finalists of the 2026 Microsoft Partner of the Year Awards”, said Nicole Dezen, Chief Partner Officer and Corporate Vice President at Microsoft. “This year’s honorees are harnessing the power of Microsoft Cloud and AI to deliver transformative solutions, accelerate customer success, and expand what’s possible.
Their ingenuity and impact inspire us, demonstrating what can be achieved when bold vision and technology come together to empower organizations around the world.”
The full Regina Maria story, with five lessons from eight years in production, is on the Druid AI blog (https://hubs.ly/Q04F1BdG0).
About the Microsoft Partner of the Year Awards
In Microsoft’s words, this global category recognizes partners who “move beyond prompt-based copilots to production-grade, autonomous agents that reason, plan, and take action across enterprise systems to execute business processes end to end.” Agents that run the workflow, not just answer questions about it.
Romania Partner of the Year
Country awards recognize at most one partner per country. Software companies must hold Microsoft’s Certified Software Designation for at least one solution, and judges assess seven areas: customer adoption and impact, innovation in AI and agents, security and responsible design, team skilling, go-to-market execution with Microsoft, competitive relevance in the local market, and growth potential.
About Druid AI – https://www.druidai.com/
Druid AI (https://www.druidai.com/) builds agentic AI for the enterprise. Its platform orchestrates AI agents that complete work across a company’s systems, with the governance enterprises need to run them in production. Founded in 2018, Druid AI runs more than 1.2 billion automated conversations for 300+ enterprise customers in healthcare, banking, insurance, retail and higher education. Learn more at druidai.com.
About Regina Maria
REGINA MARIA is a leader in private healthcare quality in Romania, with 55 clinics, 7 hospitals, 4 maternity hospitals, 37 laboratories and 26 imaging centers, more than 7,500 employees and collaborators, and over 5 million patients. It is the only operator in Romania with four internationally accredited hospitals (22 accreditations in total) and runs the country’s most-used healthcare app, with more than 2.1 million active accounts. Since 2025, REGINA MARIA has been part of Finland’s Mehiläinen group.
Anthony Monks
ITPR
+44 20 7183 8200
DruidAI@itpr.co.uk
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